So we got a bike for Joshua a couple months ago that we bought off of Amazon. It had problems with it so Jason contacted the company. They chose to ignore him. So after awhile of trying to get them to do something about their shoddy merchandise, we gave up and contacted Amazon, who has really great customer service. Though they did scold me a bit for trying to return something outside the return window, they still overnighted me a replacement bike out at no charge. So today I put it together. On the plus side the wheels worked on this one. On the downside, it was still a total nightmare to assemble. But I finally got it and everything seems to work except the clutch. It would be nice to have that because it stops the pedals from moving before your child is old enough to pedal, but I think we can be okay without that feature. I did email the company just in case they choose to actually care about supporting people who have purchased their products, but I am not expecting a response.
Good job, Meghan. Sometimes purchasing things can bring so many other things besides satisfaction.
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